Shipment
1. Shipping Methods and Costs
At Ventra, we cover the shipping costs for you, no matter the order value!
2. Delivery Times
Normally, your package should arrive within 2-4 working days in Germany after we have received your payment. For orders to Austria or Switzerland, it usually takes 3-6 working days. For orders to the UK and the rest of the EU, it can take up to 8 working days.
3. Tracking
As soon as your package is on its way, you will receive an email from us with a tracking link. This way, you can always check where it is and when it will arrive at your doorstep.
4. Customs and Import Duties
For orders to Switzerland and the UK, additional customs and import duties may apply. Unfortunately, this is beyond our control, and you will need to bear these costs yourself.