Right of withdrawal
Right of Withdrawal
You have the right to withdraw from your contract with us within 14 days without giving any reason. This means you can change your mind if you reconsider or if the product does not meet your expectations.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
Just send us a clear statement (e.g., by email or letter) if you want to withdraw from your contract.
You can send this statement to the following address:
Email address: service@ventra.de
Ventra Health UG
Steinsdorfstraße 2
80538 Munich
Consequences of Withdrawal
If you withdraw from your contract with us, we will refund all payments we have received from you, without undue delay and in any event not later than 14 days from the day on which we received the notification of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
Since we offer high-quality products at Ventra and take care of the shipping for you, we kindly ask you to bear the costs of returning the goods unless, of course, the product is faulty or damaged.
You must return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you inform us about the withdrawal.
We hope you are satisfied with your purchase at Ventra. If you have any questions about our return policy or need further information, please do not hesitate to contact us. We are always here for you!